Word Choice Matters in Difficult Situations
Handling difficult situations? It comes down to your choice of words. Wally Hauck provides some MAGICal insight on the impact of the words you use on phone or in email.
Dr. Wally Hauck is a senior vice president and co-owner of Communico. He is the author of Art of Leading: 3 Principles for Predictable Performance Improvement, Stop the Leadership Malpractice: How to Replace the Typical Performance Appraisal, Unleash Employee Engagement: 7 Initial Conditions for Outstanding Results
