Learn how implementing the right techniques can uncover the “catchpoint” and aid in aligning with the customer’s goals.
Wally Hauck explains how customer focus provides optimal success. Contains interview with Norma Diaz, CEO of Community Health Group
How the “soft skills” that make up Emotional Intelligence can play a crucial role in successfully communicating.
Have a plan to maintain your confidence, even in the most stressful customer interactions
Three major reasons why names are especially important when interacting with customers.
A discussion on how to be uncommon-start by making courtesy common practice.
Four major stages for creating an exceptional trusting customer experience organization applied to vendor selection.
How higher quality communication leads to higher productivity and increased trust
Best way to gain respectful control and optimize results for your customer in a customer interaction
With all that is going on in our world now, stress abounds for customers and employees alike.