Are Your Employees Trusted Advisers?
Wally Hauck, SVP of Communico Ltd., interviews Donna Green, Executive VP of HR at NextGen Healthcare.
New Offering: Rapid Learnings
An overview of a new Communico offering called Rapid Learnings. Covers a variety of topics relevant to the environment we live in.
Catchpoint and Great Customer Experiences
Learn how implementing the right techniques can uncover the “catchpoint” and aid in aligning with the customer’s goals.
Customer Focus Provides Optimal Success
Wally Hauck explains how customer focus provides optimal success. Contains interview with Norma Diaz, CEO of Community Health Group
Want Better Performance? Help Develop Employee’s Emotional Intelligence
How the “soft skills” that make up Emotional Intelligence can play a crucial role in successfully communicating.
Staying Confident in Every Difficult Customer Situation
Have a plan to maintain your confidence, even in the most stressful customer interactions
What’s in a Name? The Sweetest Sound!
Three major reasons why names are especially important when interacting with customers.
Make Common Courtesy Common
A discussion on how to be uncommon-start by making courtesy common practice.
How to Choose Vendors: 4 Stages of Exceptional Customer Experience
Four major stages for creating an exceptional trusting customer experience organization applied to vendor selection.
Higher Quality of Communication Leads to Higher Productivity and Increased Trust
How higher quality communication leads to higher productivity and increased trust
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