Posts Tagged ‘MAGIC’
Healthplex: Creating a Customer-focused and Award-winning Culture with MAGIC
Healthplex has implemented a number of initiatives to illustrate and reinforce the MAGIC culture.
Read MoreH.M. Royal: Focus on Service and Family Values Yields Customer Loyalty
“People are saying that the reason they continue doing business with us is our outstanding customer service”, – Joseph Royal, President, H.M. Royal
Read MoreDST Systems: Service Ratings Jump After Training Initiative
Since implementing MAGIC through the organization, DST Funds have consistently won key honor awards as well as the highest award granted by DALBAR.
Read MoreColonial Supplemental Insurance: MAGIC Innovations
Here is a letter sent to the MAGIC Service Newsletter by Carol Ragon at Colonial Supplemental Insurance. In it Carol discusses a fun and innovative way that she uses MAGIC to enhance their culture of service excellence. Diane, My name is Carol Ragon and I work for Colonial Supplemental Insurance, a subsidiary of Unum Provident…
Read MoreColgate-Palmolive and Indianapolis Power and Light: Motivating the Team with Quality Assessment Forms
Colgate-Palmolive and Indianpolis Light and Power are partnering with Communico to build MAGIC service cultures.
Read MoreColgate-Palmolive: Information Center Creates MAGIC
A unique and successful MAGIC® service culture is being created by the dedicated team at Colgate-Palmolive‘s HR Information Center. This busy Center at only 16 months old had already achieved magical results while handling a wide range of issues, including ex-patriate questions, benefits, training, and 401(k) plans. Through the leadership of the New York City center’s…
Read MoreDoing Well by Doing Good: Coldwell Banker’s Collaborative Service Culture Delivers Results
While most companies in the industry tout a focus on customer service, Coldwell Banker knew that it shouldn’t stop there.
Read MoreProject Summary: Community Health Group
Norma Diaz, Community Health Group CEO, is committed to Communico’s MAGIC® of Customers Relations to deliver a consistently exceptional customer experience.
Read MoreCommunity Health Group: Coach Training Rejuvenates Service Culture
To ensure that its service level exceeds member expectations, Community Health Group brought in Communico’s MAGIC® of Customer Relations and Coach Programs.
Read MoreBudd Van Lines Delivers Consistent Quality and Award-winning Service, Even in a Down Market
“MAGIC was a natural fit for [Budd Van Lines]. It provides greater expressions of respect for the customers and more accountability for customers’ needs”
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