MAGIC of Customer Relations Archives

DST Systems: Service Ratings Jump After Training Initiative

By Communico Team | January 1, 2019

Since implementing MAGIC through the organization, DST Funds have consistently won key honor awards as well as the highest award granted by DALBAR.

Project Summary: Community Health Group

By Communico Team | January 1, 2019

Norma Diaz, Community Health Group CEO, is committed to Communico’s MAGIC® of Customers Relations to deliver a consistently exceptional customer experience.

Community Health Group: Coach Training Rejuvenates Service Culture

By Communico Team | January 1, 2019

To ensure that its service level exceeds member expectations, Community Health Group brought in Communico’s MAGIC® of Customer Relations and Coach Programs.

Budd Van Lines Delivers Consistent Quality and Award-winning Service, Even in a Down Market

By Communico Team | January 1, 2019

“MAGIC was a natural fit for [Budd Van Lines]. It provides greater expressions of respect for the customers and more accountability for customers’ needs”