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Posts Tagged ‘MAGIC Engagement Moment’

MAGIC Engagement Moment: Creating a MAGIC Mindset

By Gregg Barratt | May 26, 2020

Gregg Barratt shares the power of the MAGIC Mindset in ensuring every single interaction you have with a person is so appropriate they want to have another one with you-even in difficult situations.

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MAGIC Engagement Moment: Increase your influence

By Tom Larkin | May 21, 2020

Tom Larkin demonstrates hot to increase your influence by choosing to respond versus react to a client’s distress.

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MAGIC Engagement Moment: Empathy is Understanding AND Sharing

By Gregg Barratt | May 19, 2020

A key component of expressing empathy is not only understanding another person’s feelings, but letting them know that you do.

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MAGIC Engagement Moment: Virtual Communication

By Tom Larkin | May 14, 2020

Tom Larkin discusses small human touches in this time of social distancing.

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MAGIC Engagement Moment: Word Choice in Difficult Situations

By Tom Larkin | April 9, 2020

Tom Larkin provides the next two-minute tip in our MAGIC Engagement series – use of word choice in difficult situations on a phone interaction.

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