Posts Tagged ‘MAGIC Engagement Moment’
MAGIC Engagement Moment: Creating a MAGIC Mindset
Gregg Barratt shares the power of the MAGIC Mindset in ensuring every single interaction you have with a person is so appropriate they want to have another one with you-even in difficult situations.
Read MoreMAGIC Engagement Moment: Increase your influence
Tom Larkin demonstrates hot to increase your influence by choosing to respond versus react to a client’s distress.
Read MoreMAGIC Engagement Moment: Empathy is Understanding AND Sharing
A key component of expressing empathy is not only understanding another person’s feelings, but letting them know that you do.
Read MoreMAGIC Engagement Moment: Virtual Communication
Tom Larkin discusses small human touches in this time of social distancing.
Read MoreMAGIC Engagement Moment: Word Choice in Difficult Situations
Tom Larkin provides the next two-minute tip in our MAGIC Engagement series – use of word choice in difficult situations on a phone interaction.
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