Catchpoint and Great Customer Experiences

Can mini golf teach us about great customer experiences? YES!  My wife and I recently took our 6-year-old grandson Sam to play. As an avid golfer, I realized immediately that it takes a lot of patience to take a 6-year-old to play golf, even mini golf.  Of course, the most important thing in mini golf…

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Customer Focus Provides Optimal Success

Is it fair to say that all organizations need to be customer focused to be optimally successful? Is it also fair to claim that being customer focused is only going to become more important for business success? According to recent research by Kustomer, a CRM Platform organization, next to price, the quality of service is…

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