MAGIC Chat Writing

Introduction

Chat is becoming a commonplace method for communication with Internal and external customers. Often, and especially with external customers, these messages can create a poor impression by being too casual or confusing.  Are your chat messages projecting a consistent level of professionalism and clarity? Are they improving customer perceptions and trust?

Course Objective

Introduce attendees to a proven process for helping associates Make A Great Impression on the Customer® with chat interactions.

Course Content

Attendees will:

• Understand how Chat changes communication dynamics and increases customer requirements and expectations
• Learn a model for chat communication consistency with internal and external customers
• Learn a measurable approach to ensure your Chats are clear, personal, and impactful

Training Method

Interactive 75-minute webinar