MAGIC Chat Writing
Chat is becoming a commonplace method for communication with Internal and external customers. Often, and especially with external customers, these messages can create a poor impression by being too casual or confusing. Are your chat messages projecting a consistent level of professionalism and clarity? Are they improving customer perceptions and trust?
Introduce attendees to a proven process for helping associates Make A Great Impression on the Customer® with chat interactions.
- Understand how Chat changes communication dynamics and increases customer requirements and expectations
- Learn a model for chat communication consistency with internal and external customers
- Learn a measurable approach to ensure your Chats are clear, personal, and impactful
Interactive 75-minute webinar