Communicate with Empathy

Introduction

So much is being written and discussed about empathy, but what does empathy look and sound like, and why is it important? This session will help participants understand, through real life examples, how it sounds and the positive impact empathy can make in our business and personal interactions.

Course Objective

Ideal for employees in customer service, sales, negotiations, leadership, coaching, and development, this session will define and model empathy and teach how to use it in a variety of situations.

Course Content

• Provide the distinction between sympathy and empathy
• Demonstrate the use and impact of empathy
• Teach participants how to effectively, and authentically apply empathy in almost every conversation or interaction.

Training Method

Interactive 75-minute webinar