MAGIC® training and development
Build your reputation. Generate loyalty. Drive growth.
Experience a meaningful and productive impact on day one.
Your associates will:
- Improve their interactions whether on the phone, email, chat, text, or face-to-face
- Learn and apply new skills to scenarios they face every day
- Instantly hear or see the MAGIC difference in their communications
- Conquer even their most challenging and emotionally charged interpersonal situations
Every program is tailored to actual job-related scenarios, and includes individualized coaching for behaviorally-specific feedback, plus free online reinforcement.
MAGIC® Programs and Services
Sustain your training investment by helping supervisors and managers coach their associates to consistently model the organization's standards and values to increase employee compliance, engagement and MAGIC® performance.
Length of course: 2 days
Class size: 1-9
Deliver clear, concise, and professional chats every time. Learn to respond with greater confidence.
Session is tailored to meet the group’s needs. Different formats, including virtual delivery can be arranged.
Associate calls are assessed pre and post-MAGIC programs using our 33 Points of MAGIC to ensure consistent, outstanding service. Assessments establish a baseline and show quantified improvement.
Minimum of 50 calls.
Enhance the power of your MAGIC training initiative
Become an in-house MAGIC® facilitator.
MAGIC® certification is available for in-house facilitators for many of our core courses.