Financial management is about directing and controlling assets. Leadership and coaching are about influencing, encouraging, and offering challenging choices that help people gain knowledge and develop skills. To generate ROI, we can “manage” our financial assets, but we must “lead” our people assets. If leaders attempt to direct people instead of lead people, unintended consequences of reduced engagement can result.
There are three “best methods” a leader/coach can offer to generate optimum people ROI: 1) building trusting relationships; 2) increasing knowledge; and, 3) developing essential skills.
Dr. Wally Hauck is a senior vice president and co-owner of Communico. He is the author of Art of Leading: 3 Principles for Predictable Performance Improvement, Stop the Leadership Malpractice: How to Replace the Typical Performance Appraisal, Unleash Employee Engagement: 7 Initial Conditions for Outstanding Results