MAGIC Engagement Moment: Word Choice in Difficult Situations
Word Choice in Difficult Situations
Tom Larkin, President of Communico Ltd., provides the next two-minute tip in our MAGIC Engagement series – use of word choice in difficult situations on a phone interaction.
Tom is a recognized national leader as a communications and customer experience consultant, facilitator, and coach. With over 25 years of experience, Tom helps organizations build and sustain exceptional service cultures. His focus is on shaping the attitudes and disciplines that elevate communication, foster long-term relationships, and create memorable customer experiences that drive growth.
Such a great clip, Tom. Substantive and immediately applicable!