Choose Responding over Reacting
Tom Larkin demonstrates hot to increase your influence by choosing to respond versus react to a client’s distress.
Tom is a recognized national leader as a communications and customer experience consultant, facilitator, and coach. With over 25 years of experience, Tom helps organizations build and sustain exceptional service cultures. His focus is on shaping the attitudes and disciplines that elevate communication, foster long-term relationships, and create memorable customer experiences that drive growth.