Empathy is a Listening Business Skill
Tom Larkin gives a two-minute talk about empathy as a listening business skills, as both cognitive and emotional, and demonstrates how to best use this influential business skill.
Tom is a recognized national leader as a communications and customer experience consultant, facilitator, and coach. With over 25 years of experience, Tom helps organizations build and sustain exceptional service cultures. His focus is on shaping the attitudes and disciplines that elevate communication, foster long-term relationships, and create memorable customer experiences that drive growth.