“A person’s name is to him or her the sweetest and most important sound in any language.” – Dale Carnegie Juliette in Shakespeare’s play Romeo and Juliette exclaimed, “What’s in a name? That which we call a rose / By Any Other Name would smell as sweet.” Clearly, she wanted to ignore Romeo’s family name…

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Voltaire, a French writer, once said, “Common sense is not so common.” It is amazing to know he was born nearly 325 years ago in 1694 because it seems his statement is still true today.  I suggest we could say the same about common courtesy. It is not so common. This is especially true today…

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We have all had disrespectful experiences while driving. A common one is when a vehicle enters a highway and pulls into traffic without looking and without calculating the proper merger speed. They just pull in front of you as if you did not even exist. It forces you to brake or at least to slow…

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I’ve recently been receiving feedback from clients around soft skills training. In a perfect environment, soft skills training is critically important to engage customers, build relationships, close sales – all different reasons to have a high level of soft skills expertise. Think about what’s going in in our economy and across our country: everything’s changed,…

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Trust is Essential for Everyone’s Health Our bodies are miracles of self-regulation. For example, we know when we need water because we feel thirsty. Water is of course essential for good health and performance of all healthy bodily functions. The feeling of thirst motivates us to drink to keep us healthy. Without enough water, we…

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“The best way to find yourself is to lose yourself in the service of others.” Gandhi Ask yourself; is the ability to influence others important to you? You bet it is if you want to be an effective leader. In the past 50 years influence has emerged as one of the most important leadership skills.…

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