Success Stories
Community Health Group: Coach Training Rejuvenates Service Culture
To ensure that its service level exceeds member expectations, Community Health Group brought in Communico’s MAGIC® of Customer Relations and Coach Programs.
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Budd Van Lines Delivers Consistent Quality and Award-winning Service, Even in a Down Market
“MAGIC was a natural fit for [Budd Van Lines]. It provides greater expressions of respect for the customers and more accountability for customers’ needs”
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Beltmann Relocation Group Delivers Award-Winning Service with Commitment and Creativity
Beltmann’s vision has been to be the most customer-focused company in the moving industry; a vision they have been committed to for over 50 years.
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We’re MAGIC at Blue Cross and Blue Shield of Kansas City
“MAGIC at BCBS-Kansas City brings customer service to the attention of all employees,” Robin, Supervisor – HMO & PPO Claims
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American Modern Insurance
Each policy is a promise—and American Modern is confident that MAGIC will help them deliver on that promise every day.
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Project Summary: Affinion Group
Learn about the change that Affinion Group was able to drive by leveraging Communico’s MAGIC program.
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The Impact of MAGIC at Affinion Group
“I intend to continually infuse MAGIC into our culture” – Mark Jackson, Director of Learning and Development at Affinion Group
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MAGIC and Aerosoles: A Perfect Fit
“We discovered MAGIC was the perfect forum for each and every employee, regardless of their role.” – Beth Sharp, Senior Vice President, HR, Aerosoles
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