Success Stories
Community Health Group: Coach Training Rejuvenates Service Culture
To ensure that its service level exceeds member expectations, Community Health Group brought in Communico’s MAGIC® of Customer Relations and Coach Programs.
Read MoreBudd Van Lines Delivers Consistent Quality and Award-winning Service, Even in a Down Market
“MAGIC was a natural fit for [Budd Van Lines]. It provides greater expressions of respect for the customers and more accountability for customers’ needs”
Read MoreBeltmann Relocation Group Delivers Award-Winning Service with Commitment and Creativity
Beltmann’s vision has been to be the most customer-focused company in the moving industry; a vision they have been committed to for over 50 years.
Read MoreWe’re MAGIC at Blue Cross and Blue Shield of Kansas City
“MAGIC at BCBS-Kansas City brings customer service to the attention of all employees,” Robin, Supervisor – HMO & PPO Claims
Read MoreAmerican Modern Insurance
Each policy is a promise—and American Modern is confident that MAGIC will help them deliver on that promise every day.
Read MoreProject Summary: Affinion Group
Learn about the change that Affinion Group was able to drive by leveraging Communico’s MAGIC program.
Read MoreThe Impact of MAGIC at Affinion Group
“I intend to continually infuse MAGIC into our culture” – Mark Jackson, Director of Learning and Development at Affinion Group
Read MoreMAGIC and Aerosoles: A Perfect Fit
“We discovered MAGIC was the perfect forum for each and every employee, regardless of their role.” – Beth Sharp, Senior Vice President, HR, Aerosoles
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