Service Culture
Higher Quality of Communication Leads to Higher Productivity and Increased Trust
Has this ever happened to you at work? Have colleagues done or said something that feels disrespectful and yet they remain unaware of the impact their behaviors had on others? The colleagues do not intend to sound disrespectful, yet their behaviors create anxiety and lower trust leading to lower productivity and poor-quality communication. How does…
Read MoreMAGIC Engagement Moment: Creating a MAGIC Mindset
Gregg Barratt shares the power of the MAGIC Mindset in ensuring every single interaction you have with a person is so appropriate they want to have another one with you-even in difficult situations.
Read More