“A person’s name is to him or her the sweetest and most important sound in any language.” – Dale Carnegie Juliette in Shakespeare’s play Romeo and Juliette exclaimed, “What’s in a name? That which we call a rose / By Any Other Name would smell as sweet.” Clearly, she wanted to ignore Romeo’s family name…

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I’ve recently been receiving feedback from clients around soft skills training. In a perfect environment, soft skills training is critically important to engage customers, build relationships, close sales – all different reasons to have a high level of soft skills expertise. Think about what’s going in in our economy and across our country: everything’s changed,…

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Trust is Essential for Everyone’s Health Our bodies are miracles of self-regulation. For example, we know when we need water because we feel thirsty. Water is of course essential for good health and performance of all healthy bodily functions. The feeling of thirst motivates us to drink to keep us healthy. Without enough water, we…

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