Can mini golf teach us about great customer experiences? YES!  My wife and I recently took our 6-year-old grandson Sam to play. As an avid golfer, I realized immediately that it takes a lot of patience to take a 6-year-old to play golf, even mini golf.  Of course, the most important thing in mini golf…

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We have all had disrespectful experiences while driving. A common one is when a vehicle enters a highway and pulls into traffic without looking and without calculating the proper merger speed. They just pull in front of you as if you did not even exist. It forces you to brake or at least to slow…

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