Articles
Improve Humanity in the Workplace
Do you want more humanity in your workplace? Wally Hauck shares his thoughts on how to do just that.
Read MoreMAGIC Engagement Moment: Creating a MAGIC Mindset
Gregg Barratt shares the power of the MAGIC Mindset in ensuring every single interaction you have with a person is so appropriate they want to have another one with you-even in difficult situations.
Read MoreMAGIC Engagement Moment: Empathy is Understanding AND Sharing
A key component of expressing empathy is not only understanding another person’s feelings, but letting them know that you do.
Read MoreMAGIC Engagement Moment: Virtual Communication
Tom Larkin discusses small human touches in this time of social distancing.
Read MoreMAGIC Engagement Moment: Virtual Training Opportunities
Gregg Barratt provides a quick update about our virtual training programs for MAGIC and MAGIC Certification.
Read MoreMAGIC Engagement Moment: Word Choice in Difficult Situations
Tom Larkin provides the next two-minute tip in our MAGIC Engagement series – use of word choice in difficult situations on a phone interaction.
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Lead with What Matters: 5 Steps to Actively Engage Your Team
Service leaders know that engaged employees are the heartbeat of a great service culture. Learn to lead with what matters.
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Maintaining business momentum with remote delivery in light of coronavirus precautions
We are committed to helping our clients stay firmly on track during the coronavirus outbreak with a variety of remote delivery options.
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Change Management and the Missing Ingredient
What is it people miss in managing change effectively? What do they need to navigate change successfully?
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The Reluctant Customer: A true story about building confidence, trust and a great customer experience
A story of how to create a great customer experience and the Five MAGIC steps to remember to help reinforce the principles in your organization.
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