Articles Archives – Page 2 of 3

A key component of expressing empathy is not only understanding another person’s feelings, but letting them know that you do.

Tom Larkin discusses small human touches in this time of social distancing.

Gregg Barratt provides a quick update about our virtual training programs for MAGIC and MAGIC Certification.

Tom Larkin provides the next two-minute tip in our MAGIC Engagement series – use of word choice in difficult situations on a phone interaction.

Service leaders know that engaged employees are the heartbeat of a great service culture. Learn to lead with what matters.

We are committed to helping our clients stay firmly on track during the coronavirus outbreak with a variety of remote delivery options.

What is it people miss in managing change effectively? What do they need to navigate change successfully?

A story of how to create a great customer experience and the Five MAGIC steps to remember to help reinforce the principles in your organization.

Here are the 8 core principles of The MAGIC Relationship Selling method to a better, more productive sales process that benefits both parties.

Organizations who can retain top performers by avoiding turnover can save millions in direct replacement costs and side step a downward trend.

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