How MAGIC can reduce employee turnover and improve employee engagement

“A startling 98% of managers surveyed feel managers at their company need more training to deal with important issues such as professional development, conflict resolution, employee turnover, time management, and project management.” (Research, 2016) When employees have the tools necessary to do their job they can be trusted and empowered and their motivation soars. When…

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Are Your Employees Trusted Advisers?

Are your employees seen as trusted advisers in the eyes of your customers?  Imagine the value that perception would that bring your business. It is immeasurable.  If your customers do not see you and your employees as trusted advisers, how DO they see you?  Donna Greene, Executive VP of Human Resources at NextGen Healthcare, wants…

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Customer Focus Provides Optimal Success

Is it fair to say that all organizations need to be customer focused to be optimally successful? Is it also fair to claim that being customer focused is only going to become more important for business success? According to recent research by Kustomer, a CRM Platform organization, next to price, the quality of service is…

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Staying Confident in Every Difficult Customer Situation

Here is a silly question, do you experience stress in challenging situations? Of course, we all experience stress in challenging situations. Dealing with upset customers can be one of those we dread. Someone yelling at us can be disconcerting, stressful, and can feel like a personal attack. This can lead to fear and lack of…

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What’s in a Name? The Sweetest Sound!

“A person’s name is to him or her the sweetest and most important sound in any language.” ~ Dale Carnegie Juliette in Shakespeare’s play Romeo and Juliette exclaimed, “What’s in a name? That which we call a rose / By Any Other Name would smell as sweet.” Clearly, she wanted to ignore Romeo’s family name…

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Now is the time to invest in your team’s soft skills

I’ve recently been receiving feedback from clients around soft skills training. In a perfect environment, soft skills training is critically important to engage customers, build relationships, close sales – all different reasons to have a high level of soft skills expertise. Think about what’s going in in our economy and across our country: everything’s changed,…

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Trust is Essential

Trust is Essential for Everyone’s Health Our bodies are miracles of self-regulation. For example, we know when we need water because we feel thirsty. Water is of course essential for good health and performance of all healthy bodily functions. The feeling of thirst motivates us to drink to keep us healthy. Without enough water, we…

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