What’s in a Name? The Sweetest Sound!
Three major reasons why names are especially important when interacting with customers.
Read MoreMake Common Courtesy Common
A discussion on how to be uncommon-start by making courtesy common practice.
Read MoreHow to Choose Vendors: 4 Stages of Exceptional Customer Experience
Four major stages for creating an exceptional trusting customer experience organization applied to vendor selection.
Read MoreHigher Quality of Communication Leads to Higher Productivity and Increased Trust
How higher quality communication leads to higher productivity and increased trust
Read MoreHow to Gain Respectful Control When Communicating
Best way to gain respectful control and optimize results for your customer in a customer interaction
Read MoreNow is the time to invest in your team’s soft skills
With all that is going on in our world now, stress abounds for customers and employees alike.
Read MoreAccountability: Myths and Realities
Three myths and more useful realities to improve accountability.
Read MoreTrust is Essential
Just as our bodies send signals for water, our employees send signals for the need for trust.
Read MoreImprove Your Source of Influence
To be an effective leader, you must improve your ability to influence others.
Read MorePublic, Virtual MAGIC Program Now Available
The MAGIC of Customer Relations is now open to the public.
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