Blog – Page 2 of 4

Tom Larkin provides the next two-minute tip in our MAGIC Engagement series – use of word choice in difficult situations on a phone interaction.

Gregg Barratt shares the first MAGIC Engagement Moment with tips on Working from Home Effectively.

Service leaders know that engaged employees are the heartbeat of a great service culture. Learn to lead with what matters.

We are committed to helping our clients stay firmly on track during the coronavirus outbreak with a variety of remote delivery options.

Attend our free webinar to learn more about “MAGIC Leadership – Moving from Contributor to Leader” on March 25, 2020 at 2:00 PM EDT.

Tom Larkin contributes to Forbes Coaches Council with tips to better engage customers in a service culture and ways to build trust in all interactions.

What is it people miss in managing change effectively? What do they need to navigate change successfully?

How do you demonstrate humanity? Just think of the acts of compassion in the aftermath of the Boston Marathon. And, when customers experience humanity from an organization, they feel a greater sense of connection. Learn how you can be a model of humanity and “trustability”, and the difference that can make.

A story of how to create a great customer experience and the Five MAGIC steps to remember to help reinforce the principles in your organization.

Here are the 8 core principles of The MAGIC Relationship Selling method to a better, more productive sales process that benefits both parties.

MAGIC Engagement Moment: Word Choice in Difficult Situations

Introducing MAGIC Engagement Moments

Lead with What Matters: 5 Steps to Actively Engage Your Team

Maintaining business momentum with remote delivery in light of coronavirus precautions

Special Offer: Free Webinar for new program: “MAGIC Leadership-from Contributor to Leader”

How to Better Engage Customers in a Service Culture

Change Management and the Missing Ingredient

Four Ways to Demonstrate Humanity and Deepen Trust

The Reluctant Customer: A true story about building confidence, trust and a great customer experience

Relationship Selling – A Better, Easier Way