Blog – Page 2 of 3

Healthplex has implemented a number of initiatives to illustrate and reinforce the MAGIC culture.

“People are saying that the reason they continue doing business with us is our outstanding customer service”, – Joseph Royal, President, H.M. Royal

Since implementing MAGIC through the organization, DST Funds have consistently won key honor awards as well as the highest award granted by DALBAR.

Here is a letter sent to the MAGIC Service Newsletter by Carol Ragon at Colonial Supplemental Insurance. In it Carol discusses a fun and innovative way that she uses MAGIC to enhance their culture of service excellence. Diane, My name is Carol Ragon and I work for Colonial Supplemental Insurance, a subsidiary of Unum Provident…

Colgate-Palmolive and Indianapolis Power and Light logos

Colgate-Palmolive and Indianpolis Light and Power are partnering with Communico to build MAGIC service cultures.

A unique and successful MAGIC® service culture is being created by the dedicated team at Colgate-Palmolive‘s HR Information Center. This busy Center at only 16 months old had already achieved magical results while handling a wide range of issues, including ex-patriate questions, benefits, training, and 401(k) plans. Through the leadership of the New York City center’s…

While most companies in the industry tout a focus on customer service, Coldwell Banker knew that it shouldn’t stop there.

Norma Diaz, Community Health Group CEO, is committed to Communico’s MAGIC® of Customers Relations to deliver a consistently exceptional customer experience.

To ensure that its service level exceeds member expectations, Community Health Group brought in Communico’s MAGIC® of Customer Relations and Coach Programs.

“MAGIC was a natural fit for [Budd Van Lines]. It provides greater expressions of respect for the customers and more accountability for customers’ needs”

Healthplex: Creating a Customer-focused and Award-winning Culture with MAGIC

H.M. Royal: Focus on Service and Family Values Yields Customer Loyalty

DST Systems: Service Ratings Jump After Training Initiative

Colonial Supplemental Insurance: MAGIC Innovations

Colgate-Palmolive and Indianapolis Power and Light: Motivating the Team with Quality Assessment Forms

Colgate-Palmolive: Information Center Creates MAGIC

Doing Well by Doing Good: Coldwell Banker’s Collaborative Service Culture Delivers Results

Project Summary: Community Health Group

Community Health Group: Coach Training Rejuvenates Service Culture

Budd Van Lines Delivers Consistent Quality and Award-winning Service, Even in a Down Market