The Art of Interrupting
Wally Hauck discusses the Art of Interrupting as a paradox. Because of the challenge this represents, we can learn something new and/or think differently.
Read MoreHow MAGIC can reduce employee turnover and improve employee engagement
Wally Hauck, SVP of Communico, discusses how employee engagement and turnover reduction begin with excellent leadership skills.
Read MoreAre Your Employees Trusted Advisers?
Wally Hauck, SVP of Communico Ltd., interviews Donna Green, Executive VP of HR at NextGen Healthcare.
Read MoreNew Offering: Rapid Learnings
An overview of a new Communico offering called Rapid Learnings. Covers a variety of topics relevant to the environment we live in.
Read MoreCatchpoint and Great Customer Experiences
Learn how implementing the right techniques can uncover the “catchpoint” and aid in aligning with the customer’s goals.
Read MoreCustomer Focus Provides Optimal Success
Wally Hauck explains how customer focus provides optimal success. Contains interview with Norma Diaz, CEO of Community Health Group
Read MoreWant Better Performance? Help Develop Employee’s Emotional Intelligence
How the “soft skills” that make up Emotional Intelligence can play a crucial role in successfully communicating.
Read MoreStaying Confident in Every Difficult Customer Situation
Have a plan to maintain your confidence, even in the most stressful customer interactions
Read MoreCommunico’s Gregg Barratt Interview on NBC TV Chicago: Honoring A Special Veteran
The interview with Barratt on NBC TV Chicago focused on a team effort to bring a fallen veteran back to his family in Chicago.
Read MoreWhat’s in a Name? The Sweetest Sound!
Three major reasons why names are especially important when interacting with customers.
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