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How MAGIC can reduce employee turnover and improve employee engagement

By Wally Hauck | May 12, 2021

Wally Hauck, SVP of Communico, discusses how employee engagement and turnover reduction begin with excellent leadership skills.

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Are Your Employees Trusted Advisers?

By Wally Hauck | March 12, 2021

Wally Hauck, SVP of Communico Ltd., interviews Donna Green, Executive VP of HR at NextGen Healthcare.

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New Offering: Rapid Learnings

By Gregg Barratt | March 8, 2021

An overview of a new Communico offering called Rapid Learnings. Covers a variety of topics relevant to the environment we live in.

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Catchpoint and Great Customer Experiences

By Wally Hauck | February 2, 2021

Learn how implementing the right techniques can uncover the “catchpoint” and aid in aligning with the customer’s goals.

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Customer Focus Provides Optimal Success

By Wally Hauck | January 5, 2021

Wally Hauck explains how customer focus provides optimal success. Contains interview with Norma Diaz, CEO of Community Health Group

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Want Better Performance? Help Develop Employee’s Emotional Intelligence

By Wally Hauck | December 22, 2020

How the “soft skills” that make up Emotional Intelligence can play a crucial role in successfully communicating.

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Staying Confident in Every Difficult Customer Situation

By Wally Hauck | December 16, 2020

Have a plan to maintain your confidence, even in the most stressful customer interactions

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Communico’s Gregg Barratt Interview on NBC TV Chicago: Honoring A Special Veteran

By Communico Team | November 11, 2020

The interview with Barratt on NBC TV Chicago focused on a team effort to bring a fallen veteran back to his family in Chicago.

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What’s in a Name? The Sweetest Sound!

By Wally Hauck | October 30, 2020

Three major reasons why names are especially important when interacting with customers.

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Make Common Courtesy Common

By Wally Hauck | October 27, 2020

A discussion on how to be uncommon-start by making courtesy common practice.

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