Make Common Courtesy Common
Voltaire, a French writer, once said, “Common sense is not so common.” It is amazing to know he was born nearly 325 years ago in 1694 because it seems his statement is still true today. I suggest we could say the same about common courtesy. It is not so common. This is especially true today…
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How to Choose Vendors: The 4 Stages of Exceptional Customer Experience
Whenever you make a purchase that requires service afterward, it is important to choose the right vendor or provider, correct? A car, an appliance, insurance, a furnace all require after purchase service that can cost a lot of time and money. The typical practice is to obtain at least three quotes from three different vendors…
Read MoreHigher Quality of Communication Leads to Higher Productivity and Increased Trust
Has this ever happened to you at work? Have colleagues done or said something that feels disrespectful and yet they remain unaware of the impact their behaviors had on others? The colleagues do not intend to sound disrespectful, yet their behaviors create anxiety and lower trust leading to lower productivity and poor-quality communication. How does…
Read MoreHow to Gain Respectful Control When Communicating
We have all had disrespectful experiences while driving. A common one is when a vehicle enters a highway and pulls into traffic without looking and without calculating the proper merger speed. They just pull in front of you as if you did not even exist. It forces you to brake or at least to slow…
Read MoreNow is the time to invest in your team’s soft skills
I’ve recently been receiving feedback from clients around soft skills training. In a perfect environment, soft skills training is critically important to engage customers, build relationships, close sales – all different reasons to have a high level of soft skills expertise. Think about what’s going in in our economy and across our country: everything’s changed,…
Read MoreAccountability: Myths and Realities
Accountability is misinterpreted and misunderstood in many organizations. Communico’s Wally Hauck discusses three myths and presents more useful realities to improve accountability.
Read MoreVirtual Training Update
Communico began developing a virtual training option in response to our clients’ needs for a blended approach. With the onset of COVID, this has become the solution for more and more companies faced with remote learning. We have shared about these offerings and here Gregg Barratt summarizes the feedback we have been receiving on our…
Read MoreTrust is Essential
Trust is Essential for Everyone’s Health Our bodies are miracles of self-regulation. For example, we know when we need water because we feel thirsty. Water is of course essential for good health and performance of all healthy bodily functions. The feeling of thirst motivates us to drink to keep us healthy. Without enough water, we…
Read MoreImprove Your Source of Influence
“The best way to find yourself is to lose yourself in the service of others.” Gandhi Ask yourself; is the ability to influence others important to you? You bet it is if you want to be an effective leader. In the past 50 years influence has emerged as one of the most important leadership skills.…
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Public, Virtual MAGIC Program Now Available
The MAGIC of Customer Relations is now open to the public.
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