MAGIC Engagement Moment: Increase your influence
Tom Larkin demonstrates hot to increase your influence by choosing to respond versus react to a client’s distress.
Read MoreMAGIC Engagement Moment: Empathy is Understanding AND Sharing
A key component of expressing empathy is not only understanding another person’s feelings, but letting them know that you do.
Read MoreMAGIC Engagement Moment: Virtual Communication
Tom Larkin discusses small human touches in this time of social distancing.
Read MoreMAGIC Engagement Moment: Empathy is a Listening Business Skill
Tom Larkin gives a two-minute talk about empathy as both cognitive and emotional, and demonstrates how to best use this influential business skill.
Read MoreMAGIC Engagement Moment: Virtual Training Opportunities
Gregg Barratt provides a quick update about our virtual training programs for MAGIC and MAGIC Certification.
Read MoreMAGIC Engagement Moment: Word Choice in Difficult Situations
Tom Larkin provides the next two-minute tip in our MAGIC Engagement series – use of word choice in difficult situations on a phone interaction.
Read MoreIntroducing MAGIC Engagement Moments
Gregg Barratt shares the first MAGIC Engagement Moment with tips on Working from Home Effectively.
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Lead with What Matters: 5 Steps to Actively Engage Your Team
Service leaders know that engaged employees are the heartbeat of a great service culture. Learn to lead with what matters.
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Maintaining business momentum with remote delivery in light of coronavirus precautions
We are committed to helping our clients stay firmly on track during the coronavirus outbreak with a variety of remote delivery options.
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Special Offer: Free Webinar for new program: “MAGIC Leadership-from Contributor to Leader”
Attend our free webinar to learn more about “MAGIC Leadership – Moving from Contributor to Leader” on March 25, 2020 at 2:00 PM EDT.
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