Blog – Communico

There are some highly effective strategies to navigate these challenging change waters. These strategy models may be complex, extravagant, or may involve an emergency-related incident. Think about preparing your favorite meal. The lack of a simple ingredient or the use of the wrong ingredient makes a difference in the taste. One seemingly insignificant preparation mistake…

How do you demonstrate humanity? Just think of the acts of compassion in the aftermath of the Boston Marathon. And, when customers experience humanity from an organization, they feel a greater sense of connection. Learn how you can be a model of humanity and “trustability”, and the difference that can make.

A story of how to create a great customer experience and the Five MAGIC steps to remember to help reinforce the principles in your organization.

Here are the 8 core principles of The MAGIC Relationship Selling method to a better, more productive sales process that benefits both parties.

Organizations who can retain top performers by avoiding turnover can save millions in direct replacement costs and side step a downward trend.

Dr. Wally Hauck answers the question of “What is the most important quality of a leader?” by offering 3 steps to help build on a foundation of integrity.

Use of “tragic words and phrases” that can chip away at our credibility, our reputation—and a customer’s service experience.

Healthplex has implemented a number of initiatives to illustrate and reinforce the MAGIC culture.

“People are saying that the reason they continue doing business with us is our outstanding customer service”, – Joseph Royal, President, H.M. Royal

Since implementing MAGIC through the organization, DST Funds have consistently won key honor awards as well as the highest award granted by DALBAR.

Change Management and the Missing Ingredient

Four Ways to Demonstrate Humanity and Deepen Trust

The Reluctant Customer: A true story about building confidence, trust and a great customer experience

Relationship Selling – A Better, Easier Way

Turnover: Five Success Pitfalls and Their Remedies

What is the Most Important Quality of a Leader?

Tragic Words and Phrases: What NOT to Say to a Customer

Healthplex: Creating a Customer-focused and Award-winning Culture with MAGIC

H.M. Royal: Focus on Service and Family Values Yields Customer Loyalty

DST Systems: Service Ratings Jump After Training Initiative