Maintaining business momentum with remote delivery in light of coronavirus precautions
We are committed to helping our clients stay firmly on track during the coronavirus outbreak with a variety of remote delivery options.
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Special Offer: Free Webinar for new program: “MAGIC Leadership-from Contributor to Leader”
Attend our free webinar to learn more about “MAGIC Leadership – Moving from Contributor to Leader” on March 25, 2020 at 2:00 PM EDT.
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How to Better Engage Customers in a Service Culture
Tom Larkin contributes to Forbes Coaches Council with tips to better engage customers in a service culture and ways to build trust in all interactions.
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Change Management and the Missing Ingredient
There are some highly effective strategies to navigate these challenging change waters. These strategy models may be complex, extravagant, or may involve an emergency-related incident. Think about preparing your favorite meal. The lack of a simple ingredient or the use of the wrong ingredient makes a difference in the taste. One seemingly insignificant preparation mistake…
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Four Ways to Demonstrate Humanity and Deepen Trust
How do you demonstrate humanity? Just think of the acts of compassion in the aftermath of the Boston Marathon. And, when customers experience humanity from an organization, they feel a greater sense of connection. Learn how you can be a model of humanity and “trustability”, and the difference that can make.
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The Reluctant Customer: A true story about building confidence, trust and a great customer experience
A story of how to create a great customer experience and the Five MAGIC steps to remember to help reinforce the principles in your organization.
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Relationship Selling – A Better, Easier Way
Here are the 8 core principles of The MAGIC Relationship Selling method to a better, more productive sales process that benefits both parties.
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Turnover: Five Success Pitfalls and Their Remedies
Organizations who can retain top performers by avoiding turnover can save millions in direct replacement costs and side step a downward trend.
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What is the Most Important Quality of a Leader?
Dr. Wally Hauck answers the question of “What is the most important quality of a leader?” by offering 3 steps to help build on a foundation of integrity.
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Tragic Words and Phrases: What NOT to Say to a Customer
Use of “tragic words and phrases” that can chip away at our credibility, our reputation—and a customer’s service experience.
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