There are some highly effective strategies to navigate these challenging change waters. These strategy models may be complex, extravagant, or may involve an emergency-related incident. Think about preparing your favorite meal. The lack of a simple ingredient or the use of the wrong ingredient makes a difference in the taste. One seemingly insignificant preparation mistake…

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How do you demonstrate humanity? Just think of the acts of compassion in the aftermath of the Boston Marathon. And, when customers experience humanity from an organization, they feel a greater sense of connection. Learn how you can be a model of humanity and “trustability”, and the difference that can make.

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