Four Ways to Demonstrate Humanity and Deepen Trust
How do you demonstrate humanity? Just think of the acts of compassion in the aftermath of the Boston Marathon. And, when customers experience humanity from an organization, they feel a greater sense of connection. Learn how you can be a model of humanity and “trustability”, and the difference that can make.
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The Reluctant Customer: A true story about building confidence, trust and a great customer experience
A story of how to create a great customer experience and the Five MAGIC steps to remember to help reinforce the principles in your organization.
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Relationship Selling – A Better, Easier Way
Here are the 8 core principles of The MAGIC Relationship Selling method to a better, more productive sales process that benefits both parties.
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Turnover: Five Success Pitfalls and Their Remedies
Organizations who can retain top performers by avoiding turnover can save millions in direct replacement costs and side step a downward trend.
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What is the Most Important Quality of a Leader?
Dr. Wally Hauck answers the question of “What is the most important quality of a leader?” by offering 3 steps to help build on a foundation of integrity.
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Tragic Words and Phrases: What NOT to Say to a Customer
Use of “tragic words and phrases” that can chip away at our credibility, our reputation—and a customer’s service experience.
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Healthplex: Creating a Customer-focused and Award-winning Culture with MAGIC
Healthplex has implemented a number of initiatives to illustrate and reinforce the MAGIC culture.
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H.M. Royal: Focus on Service and Family Values Yields Customer Loyalty
“People are saying that the reason they continue doing business with us is our outstanding customer service”, – Joseph Royal, President, H.M. Royal
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DST Systems: Service Ratings Jump After Training Initiative
Since implementing MAGIC through the organization, DST Funds have consistently won key honor awards as well as the highest award granted by DALBAR.
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Colonial Supplemental Insurance: MAGIC Innovations
Here is a letter sent to the MAGIC Service Newsletter by Carol Ragon at Colonial Supplemental Insurance. In it Carol discusses a fun and innovative way that she uses MAGIC to enhance their culture of service excellence. Diane, My name is Carol Ragon and I work for Colonial Supplemental Insurance, a subsidiary of Unum Provident…
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