Posts by Wally Hauck
Word Choice Matters in Difficult Situations
Handling difficult situations? It comes down to your choice of words. Wally Hauck provides some MAGICal insight on the impact of the words you use on phone or in email.
Read MoreMy Cat is a Leader: Do You Really Want to Lead Like Her?
Our cat Snickers is a leader. She is an outdoor cat. When she wants to come in, she sits by our sliding glass door. If we don’t jump up immediately, she climbs up the screen door and then jumps off. She’s ruined two screen doors in the past eight years. We just installed another new…
Read MorePeople ROI: 3 Best Ways to Invest in People with Leadership and Coaching
Financial management is about directing and controlling assets. Leadership and coaching are about influencing, encouraging, and offering challenging choices that help people gain knowledge and develop skills. To generate ROI, we can “manage” our financial assets, but we must “lead” our people assets. If leaders attempt to direct people instead of lead people, unintended consequences…
Read MoreThe Power of “I”
The Power of “I” – Increase your trustworthiness and improve relationships by using “I,” not “we.”
Read MoreThe MAGIC Coach Model
This is an inside look into the MAGIC® Coach Model with Communico Sr. Vice President Wally Hauck.
Read MoreWhich Comes First – Employee Experience or Customer Experience?
Wally Hauck discusses how engagement environment is the responsibility of the entire organization. He provides three tactics for creating one.
Read MoreThe Art of Interrupting
Wally Hauck discusses the Art of Interrupting as a paradox. Because of the challenge this represents, we can learn something new and/or think differently.
Read MoreHow MAGIC can reduce employee turnover and improve employee engagement
Wally Hauck, SVP of Communico, discusses how employee engagement and turnover reduction begin with excellent leadership skills.
Read MoreAre Your Employees Trusted Advisers?
Wally Hauck, SVP of Communico Ltd., interviews Donna Green, Executive VP of HR at NextGen Healthcare.
Read MoreCatchpoint and Great Customer Experiences
Learn how implementing the right techniques can uncover the “catchpoint” and aid in aligning with the customer’s goals.
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