Communico

How do you demonstrate humanity? Just think of the acts of compassion in the aftermath of the Boston Marathon. And, when customers experience humanity from an organization, they feel a greater sense of connection. Learn how you can be a model of humanity and “trustability”, and the difference that can make.

A story of how to create a great customer experience and the Five MAGIC steps to remember to help reinforce the principles in your organization.

Here are the 8 core principles of The MAGIC Relationship Selling method to a better, more productive sales process that benefits both parties.

Organizations who can retain top performers by avoiding turnover can save millions in direct replacement costs and side step a downward trend.

Use of “tragic words and phrases” that can chip away at our credibility, our reputation—and a customer’s service experience.

Healthplex has implemented a number of initiatives to illustrate and reinforce the MAGIC culture.

“People are saying that the reason they continue doing business with us is our outstanding customer service”, – Joseph Royal, President, H.M. Royal

Since implementing MAGIC through the organization, DST Funds have consistently won key honor awards as well as the highest award granted by DALBAR.

Here is a letter sent to the MAGIC Service Newsletter by Carol Ragon at Colonial Supplemental Insurance. In it Carol discusses a fun and innovative way that she uses MAGIC to enhance their culture of service excellence. Diane, My name is Carol Ragon and I work for Colonial Supplemental Insurance, a subsidiary of Unum Provident…

Colgate-Palmolive and Indianapolis Power and Light logos

Colgate-Palmolive and Indianpolis Light and Power are partnering with Communico to build MAGIC service cultures.

Posts by Communico Team

Four Ways to Demonstrate Humanity and Deepen Trust

The Reluctant Customer: A true story about building confidence, trust and a great customer experience

Relationship Selling – A Better, Easier Way

Turnover: Five Success Pitfalls and Their Remedies

Tragic Words and Phrases: What NOT to Say to a Customer

Healthplex: Creating a Customer-focused and Award-winning Culture with MAGIC

H.M. Royal: Focus on Service and Family Values Yields Customer Loyalty

DST Systems: Service Ratings Jump After Training Initiative

Colonial Supplemental Insurance: MAGIC Innovations

Colgate-Palmolive and Indianapolis Power and Light: Motivating the Team with Quality Assessment Forms