Communico

We are committed to helping our clients stay firmly on track during the coronavirus outbreak with a variety of remote delivery options.

Attend our free webinar to learn more about “MAGIC Leadership – Moving from Contributor to Leader” on March 25, 2020 at 2:00 PM EDT.

How do you demonstrate humanity? Just think of the acts of compassion in the aftermath of the Boston Marathon. And, when customers experience humanity from an organization, they feel a greater sense of connection. Learn how you can be a model of humanity and “trustability”, and the difference that can make.

A story of how to create a great customer experience and the Five MAGIC steps to remember to help reinforce the principles in your organization.

Here are the 8 core principles of The MAGIC Relationship Selling method to a better, more productive sales process that benefits both parties.

Organizations who can retain top performers by avoiding turnover can save millions in direct replacement costs and side step a downward trend.

Use of “tragic words and phrases” that can chip away at our credibility, our reputation—and a customer’s service experience.

Healthplex has implemented a number of initiatives to illustrate and reinforce the MAGIC culture.

“People are saying that the reason they continue doing business with us is our outstanding customer service”, – Joseph Royal, President, H.M. Royal

Since implementing MAGIC through the organization, DST Funds have consistently won key honor awards as well as the highest award granted by DALBAR.

Posts by Communico Team

Maintaining business momentum with remote delivery in light of coronavirus precautions

Special Offer: Free Webinar for new program: “MAGIC Leadership-from Contributor to Leader”

Four Ways to Demonstrate Humanity and Deepen Trust

The Reluctant Customer: A true story about building confidence, trust and a great customer experience

Relationship Selling – A Better, Easier Way

Turnover: Five Success Pitfalls and Their Remedies

Tragic Words and Phrases: What NOT to Say to a Customer

Healthplex: Creating a Customer-focused and Award-winning Culture with MAGIC

H.M. Royal: Focus on Service and Family Values Yields Customer Loyalty

DST Systems: Service Ratings Jump After Training Initiative