Communico

Service leaders know that engaged employees are the heartbeat of a great service culture. Learn to lead with what matters.

We are committed to helping our clients stay firmly on track during the coronavirus outbreak with a variety of remote delivery options.

Attend our free webinar to learn more about “MAGIC Leadership – Moving from Contributor to Leader” on March 25, 2020 at 2:00 PM EDT.

How do you demonstrate humanity? Just think of the acts of compassion in the aftermath of the Boston Marathon. And, when customers experience humanity from an organization, they feel a greater sense of connection. Learn how you can be a model of humanity and “trustability”, and the difference that can make.

A story of how to create a great customer experience and the Five MAGIC steps to remember to help reinforce the principles in your organization.

Here are the 8 core principles of The MAGIC Relationship Selling method to a better, more productive sales process that benefits both parties.

Organizations who can retain top performers by avoiding turnover can save millions in direct replacement costs and side step a downward trend.

Use of “tragic words and phrases” that can chip away at our credibility, our reputation—and a customer’s service experience.

Healthplex has implemented a number of initiatives to illustrate and reinforce the MAGIC culture.

“People are saying that the reason they continue doing business with us is our outstanding customer service”, – Joseph Royal, President, H.M. Royal

Posts by Communico Team

Lead with What Matters: 5 Steps to Actively Engage Your Team

Maintaining business momentum with remote delivery in light of coronavirus precautions

Special Offer: Free Webinar for new program: “MAGIC Leadership-from Contributor to Leader”

Four Ways to Demonstrate Humanity and Deepen Trust

The Reluctant Customer: A true story about building confidence, trust and a great customer experience

Relationship Selling – A Better, Easier Way

Turnover: Five Success Pitfalls and Their Remedies

Tragic Words and Phrases: What NOT to Say to a Customer

Healthplex: Creating a Customer-focused and Award-winning Culture with MAGIC

H.M. Royal: Focus on Service and Family Values Yields Customer Loyalty