Thomas Larkin President & CEO
Tom is a recognized national leader as a communications and customer experience consultant, facilitator, and coach.
With over 25 years of experience, Tom helps organizations build and sustain exceptional service cultures. His focus is on shaping the attitudes and disciplines that elevate communication, foster long-term relationships, and create memorable customer experiences that drive growth.
“Seeing people and organizations make meaningful and productive shifts to achieve business results is gratifying and inspiring. I enjoy bringing out the spirit in work, and truly believe that each of us has infinite capacity for connection and service.”
Tom has worked with clients such as CitiFinancial, Blue Cross Blue Shield, DuPont, JPMorgan Chase, the New York Stock Exchange, Prudential, Siemens, MassMutual, Producer-Writers Guild of America, and Kellogg.
As the subject of radio, TV, and online interviews, he enjoys sharing his knowledge and expertise in customer experience, employee engagement, change management and service leadership.
Tom is the coauthor of How to Talk to Customers: Create a Great Impression Every Time with M.A.G.I.C.® published by Jossey-Bass/Wiley & Sons, available on Amazon.
He has a BA in Communication from Arizona State, an MA in Counseling and Industrial Psychology from Lewis and Clark, and is currently on the faculty at Fairfield University in the Communications Department.