Exceptional service drives exceptional growth
Exceptional customer service – the kind that creates lifelong customers – defines a company's reputation, and helps drive growth.
At Communico, we believe people make the difference, and they can be trained to create memorable, meaningful customer experiences.
Whatever your goals may be – to increase employee engagement, build empathy and respect, improve customer satisfaction, develop self-empowered individuals, or lead a change initiative we have solutions to help you make a tangible, measurable long-term difference.
As a leading development company, we've trained thousands of the best sales and service associates to win the hearts and business of millions of customers worldwide.
We know how to help inspire exceptional service cultures. In fact, we wrote the book on it!
How to Talk to Customers: Create a Great Impression Every Time with MAGIC
available on Amazon, and in its 5th printing.
People want to be heard. That is the foundation of what we believe and teach. Our hands-on training instills both compassion and competence so people feel heard, and relationships flourish.
Every day, we work with leaders to inspire exceptional service cultures that engage, elevate, and bring out the full potential in their sales and service teams.
Our training is different and better because it is:
Using job relevant, real-work scenarios, our training transforms behaviors from transactional to relational. Employees gain a renewed appreciation of themselves and their critical role in contributing to the organization. Our unique method allows people to see or hear themselves delivering new skills, become the observer of their own behavior, and own their performance. This brings out the high-achiever in everyone.
Tailored and Measurable
Every program is tailored to each client's unique culture, service standards and business needs. Though the principles are consistent, the context and delivery are always adapted for a flexible, personalized experience. Our methodology is measurable and enhances coaching relationships. What gets measured gets managed. Measure what matters.
We reinforce and leverage the necessity and value of human interaction. Based on years of research and experience, our programs instill respect, empathy, caring and accountability as the core principles of relationship development and sustainability.
Our MAGIC system and programs are the culmination of our thought leadership in customer experience, customer service training, relationship development, transformation, reputation management, and culture change. MAGIC is a proven process for sales and service improvement, and delivers measurable return on your investment. Every time.
Our vision & values
Everything we do is to help employees improve their internal and external relationships.
We believe people want to be heard and connected.
Our collective vision is to help individuals and organizations make every contact MAGIC® and:
- Embrace a shared mindset that everyone is your customer
- Strengthen relationships and build customer and employee loyalty
- Inspire, develop and release the best in yourself and others
Our values guide us to model MAGIC every day, in very interaction, with every one.
- Appreciate and support each other
- Work together as partners
- Encourage open communication
- Hold ourselves accountable for our decisions and actions
- Go above and beyond to make a difference, every day
- Care—about each other, our clients, our community