Inspire exceptional service performance.
Deliver an outstanding customer experience.
The customer experiences your company delivers determines your company's success and longevity.
For over 30 years, Communico has consulted with business leaders, trained leagues of customer service associates, and guided companies worldwide to create customer experiences that drive enduring loyalty and growth. We can do the same for you.
Let's build an exceptional service culture.
Our clients learn how to consistently Make A Great Impression on the Customer® in every interaction. That's the foundation of our proprietary MAGIC® philosophy and programs, and our promise to you.
We can show you how to build a MAGIC Service Culture to generate loyalty and repeat business through outstanding customer experiences.
A MAGIC Service Culture is one where
- Employees embrace an “everyone is my customer” mindset
- A clearly stated, shared service vision supports excellence
- Leaders are service-focused and employees understand the value of the customer experience
- Consistent service standards are integrated and continually practiced
- Training provokes individual growth, confidence and success
- Processes are systematically measured and improved to support exceptional customer experiences
Imagine how you can improve your success with MAGIC.
The MAGIC® Approach
Systematic. Quantifiable. Results-Driven.
Our MAGIC approach is designed to teach exceptional customer service performance, and foster continual improvement for measurable lasting results.
Here's how our MAGIC approach will help you build a solid service foundation
Assess
Can you easily quantify the impact of your current service training?
Our proven 33 Points of MAGIC measures the quality of your customer contacts and gives you a tangible snapshot of your culture.
Align
Do you have a clear and inspiring vision and standards for your internal and external service?
We'll align your service vision, values, systems, and people to create a service standard.
Train
Do you want your team to develop new, sustainable behaviors and skills?
Each of our MAGIC courses is tailored to your specific service needs. And our training is hands-on through real-life simulations to deliver the most effective training available.
Reinforce
How can you maintain performance and yield ROI?
Our training is reinforced through calibration sessions, coaching, refresher programs, e-learning tools, and consulting to support alignment between your objectives, system, leaders, and associates.
Enhance the power of your MAGIC® training initiative
MAGIC training and development facilitates success & growth
Our MAGIC programs are the reason why thousands of sales and service associates are able to win the hearts and repeat business of millions of customers worldwide.
Generate a meaningful impact on day one. MAGIC programs deliver hands-on, simulation-based, experiential learning to help your sales and service associates:
- Improve their interactions whether on the phone, email, chat, text, or face-to-face
- Learn and apply effective, relevant skills to scenarios they face every day
- Experience a measurable difference in their internal and external communications
- Recognize how their new skills immediately transfer to their improved customer experiences
- Conquer even the most challenging and emotionally charged interpersonal situations
Empathy, respect, caring, and accountability are the core principles of MAGIC. By using them in our programs, we are able to measurably shift behaviors from transactional to relational. Through this change, employees gain a renewed appreciation of their critical role, and can more empathically relate to and better serve their customers.
Maintain business momentum with remote delivery
You don’t have to compromise or go without needed training during Covid. Our remote learning and consulting can keep you going strong.
